Customer Service

Select the desired product and add it to your shopping cart. Then follow the steps in the ordering process to complete your purchase.

Please contact our customer service as soon as possible. If your order has not yet been shipped, we can adjust or cancel it.

We accept various payment methods, including iDEAL, credit card (Visa, Mastercard), and deferred payment.

Yes, we use secure payment systems to protect your data.

Log in to your account and go to 'Orders' to view and download your invoices. Are you looking for the Klarna invoice? Then you can request it from Klarna.

Orders placed before 16:00 on weekdays and in stock will be shipped the same day. Delivery time depends on the country of destination. Within the Netherlands you can usually assume that it will be delivered within 24 hours.

Orders over €30,- are shipped for free. For orders under €30,- we charge a shipping fee of €4,95.

Shipping costs vary by country and order amount. Shipping costs are shown during the ordering process.

Register your return via your account on our website within 30 days of receipt. Follow the instructions you will receive by email after registering your return.

The costs for returning are at your own expense, unless otherwise agreed.

Please contact our customer service directly via info@hetadreswebshop.nl and send photos of the defect or damage. We will look for a suitable solution together.

Submit your complaint via the contact form below. We aim to respond within 48 hours and find a solution together.

• Send a message using the contact form below
• Send a message via Whatsapp
• Would you rather not send an email or message? Then call 0412650222